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Privacy Policy

Privacy Policy

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Website Terms of Use and Privacy Policy

Welcome to the "XMART Official Website" (hereinafter referred to as the "Website"). To ensure the safety of your personal data and privacy, and to allow you to use this Website and other related services (including mobile applications, official social media accounts, and online services; hereinafter collectively referred to as the "Service") with peace of mind, we have formulated this Privacy Policy in accordance with the Personal Data Protection Act of the Republic of China and relevant regulations. Please read the following content carefully.

1. Scope of Application

This Privacy Policy applies to how XMART collects, uses, processes, and protects your personal data when you use the Service (including the Website, mobile App, in-store interactive services, official social media accounts, and online services). This policy does not apply to third-party websites or services not operated by our Company.

2. Methods of Collecting, Processing, and Using Personal Data

We may obtain your data through the following methods:

  1. Data actively provided by you：We may obtain your data through the following methods:
  2. Data automatically generated during the service process：Including device information, system logs, operation records, usage preferences, etc.
  3. Member Barcode/QR Code related information：When you present your Member Barcode/QR Code for scanning at stores or partner channels, we may obtain identification information associated with that account (e.g., member ID, transaction time, store code, activity code, etc.).
  4. Location Information (Requires your authorization)：To provide services such as "Nearby Stores," "Location-based Recommendations," and "Store Business Information," we may obtain your estimated location via GPS, Wi-Fi, or base stations after you grant location authorization.
  5. Third-Party Cooperation Services：If you interact through third-party logins or channels, we may obtain necessary authorized data (e.g., verification information).

3. Purpose of Data Use

We may use your data for the following specific purposes：

  1. Establishing member accounts and providing login authentication.
  2. Providing various App functions, participation in activities, product redemption, and service processes.
  3. Conducting marketing campaigns, sending discount notifications, promotional messages, and personalized recommendations.
  4. Enhancing user experience, optimizing services, system maintenance, and troubleshooting.
  5. Preventing fraud, detecting abnormal activities, and protecting transaction security.
  6. Member Identity Verification and Scanning Services:Accumulating points, redeeming activities, and verifying member rights via Barcode/QR Code scanning at stores.
  7. Providing Location-Related Services:Including recommendations for nearby stores, display of regional activities, and analysis of operational locations.
  8. Cooperating with legal requirements or investigations by competent authorities.

4. Data Sharing and Provision to Third Parties

We will not provide your data to third parties, except as required by law or in the following circumstances:

  1. When necessary to integrate with partner channels, stores, or third-party systems to complete transactions or activities.
  2. When entrusting third parties to assist with marketing, logistics, or system maintenance, but only within the necessary scope.
  3. When involving legal proceedings, investigations by judicial authorities, or when provided in accordance with the law.
  4. All third parties are required to comply with personal data protection regulations.

5. Data Retention Period and Location

  1. Data will be preserved for the necessary period in accordance with the purpose of collection and relevant laws.
  2. After you deactivate or delete your account, we will stop using and delete your identifiable information within a reasonable period, except where retention is required by law.

6. Data Security and Protection Measures

We adopt necessary technical and management measures, including encryption during transmission, access control, and routine security testing, to ensure your data is protected against unauthorized access, modification, or leakage.

7. Cookies and Tracking Technologies

To improve the user experience, the Service may use Cookies, SDKs, and tracking codes to record, analyze, and optimize personalized content. You can manage Cookie settings yourself via your browser or mobile system.

8. Device Permission Usage (Scanning, Location, etc.)

  • Camera Permission:Used for scanning Member Barcodes/QR Codes. The camera feed is used solely for recognition and will not record or take photos without your consent.
  • Location Permission:Used for searching nearby stores or location recommendation services. You can turn this off at any time in your mobile system settings, but some functions may not operate properly.
  • After permissions are disabled, we will no longer obtain new data, but previously legally obtained data may still be used within the scope of the original purpose.

9. Your Rights

You may exercise the following rights in accordance with the Personal Data Protection Act: inquire or request to view, request a copy, request to supplement or correct, request to stop collection, processing, or use, and request to delete. To apply, please contact our official customer service; we will reply within the statutory period.

10. Policy Updates

This policy may be revised due to service adjustments or changes in laws. If there are major changes, we will notify you via App notification or website announcement.

11. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact us via the following methods:

  • Company Name：XMART GROUP CO., LTD
  • Email：[email protected]
  • Customer Service Hotline：02-2727-5880
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